🎁 Orders & Products
How do I place an order?
Simply browse our store, add your favourite items to your basket, and proceed to checkout. You’ll be guided through the process step by step.
Can I change or cancel my order?
Once an order has been successfully placed, you are unable to cancel or change any details. This is because our team start preparing orders without delay. Please contact us via email at [email protected] and we will advise you on the returns process if required.
Do you restock sold-out items?
Some items may be restocked based on popularity or availability. Keep an eye on the product page for availability on your favourite products.
🚚 Shipping & Delivery
Do you ship internationally?
Yes, we ship to most countries. Unfortunately, we are unable to ship to a few restricted regions. See our Shipping Policy for more details.
How long does delivery take?
Delivery times vary by location. Typically, orders are processed within 1-3 business days and delivered within 7-14 business days, depending on your country.
Can I track my order?
No, at the moment we do not offer tracking services in our deliveries.
🔄 Returns & Refunds
What is your return policy?
You can return items within 30 days of purchase if they’re in new, unused condition with original tags and packaging. See our Return Policy for details.
How do I request a return?
Email us at [email protected] with your order details. We’ll review your request and guide you through the process.
When will I receive my refund?
Refunds are usually processed within 7 days after we receive and inspect the returned item. It may take longer to appear in your account depending on your bank.
🛒 Payments and Discount Codes
What payment methods do you accept?
We accept major debit/credit cards and other secure country specific payment options at checkout.
Is my payment information secure?
Absolutely. ToonVibes uses industry-standard encryption and secure gateways to protect your information.
How do I use a discount code?
Once you’ve found all the items that you want, continue to checkout. Here you will find “Discount code” where you can enter your code.
👤 Accounts & Wishlist
Do I need an account to shop?
You can browse and shop as a guest, but creating an account allows you to view your orders, manage your wishlist, and get access to special offers.
What is the wishlist and how does it work?
The wishlist lets you save items you love for later. You can view your saved products, see when you added them, add them to your cart, or remove them any time.
🤝 Affiliate Programme
How do I become a ToonVibes affiliate?
If you have a platform or audience (website, social media, community, etc.), you can apply through our Affiliate Programme page. Once approved, you’ll get a unique code to share.
How do affiliates earn money?
Affiliates earn a commission for every order made using their unique code. Payments are made regularly based on performance.
🔐 Policies & Legal
Where can I read your policies?
You can find our Terms & Conditions, Privacy Policy, Cookie Policy, Return Policy, and more in the footer of our website.
How is my data used and protected?
We take your privacy seriously. Read our Privacy Policy for full details on how we use and protect your information.
